So that the reporting period does not depend on the server

Elimination of technical errors, scheduled maintenance work on databases, installation of platform and configuration updates, backup setup, notifications about updates. In higher packages additionally: performance monitoring, user consultations, minor adjustments with standard tools, administration, as well as checking and installing modifications from third-party developers.

Creating and blocking users, standard roles and access profiles, installing and updating the platform client on workstations, installing and updating FREDO Report, FREDO DocMen, and M.E.Doc, setting up standard exchange with the bank and reporting services.

Technical: the database does not start or open, damage to the information database, license errors, protection keys and sessions, user connection issues, freezes and locks, platform errors, especially after updates.

Errors made by the developer of the standard configuration are not included in the support. We inform the developer about them and install the corrected release as soon as it is available. A temporary fix is implemented as a refinement until the release comes out.

For all databases: testing and correcting the information base, recalculating totals, checking the execution of scheduled tasks, verifying the presence of current backups, monitoring the size of the database and the registration log.

For server databases additionally: updating DBMS statistics, defragmenting indexes and reindexing tables, clearing the procedure cache (MS SQL Server) or VACUUM/ANALYZE (PostgreSQL), monitoring the transaction log, clearing session data and the 1C server cache, checking the cluster operation.

The frequency depends on the size and load of the database. The execution time is agreed separately, as some tasks require exclusive access to the database.

Technical errors are resolved upon request. Monitoring of performance is possible in higher packages if a monitoring system can be set up on your infrastructure. We agree on the indicators and the notification procedure with you. When monitoring triggers, we register the incident ourselves, without waiting for a request.

The database does not start; user operations are halted; a report is not generated; documents are not processed, and this stops the operation of the accounting area (sales, shipping, payroll calculation). Critical incidents are accepted 24/7 by phone from the on-call specialist or through a request marked 'Critical'. Messages in messengers during non-working hours are not considered critical requests.

A licensed version of the program and a valid subscription to ITS BAS are required. Without it, updates cannot be installed. For configurations that are no longer supported or significantly modified, code adaptation during the update is assessed separately.

Yes. Our support does not obligate you to order development from us. We will test the modifications, check the code, and install it in your database. Required: delivery in the form of an extension (.cfe) or a configuration comparison file, a description of the changes made, and agreement on testing timelines. Fixing errors in someone else's code is charged separately.

No. Development based on technical specifications or business requirements, configuring an entire accounting section, as well as the work of a programmer, analyst, and project manager are assessed separately. You can order them from us or from another contractor.

We fix errors in our modifications free of charge within 30 calendar days after the task is completed. The warranty does not cover changes in requirements after submission, adaptation to a new release of the configuration, errors in third-party modifications, and consequences of incorrect input data.

Server maintenance and RDP access (this is a hosting service), accounting instead of your employee, restoring accounting for past periods, user training, connecting trading equipment, specialist visits to the office, developing new functionality, transferring data from another system, migration from a third-party server or hosting, fixing errors in someone else's modifications. These works are performed separately.

Yes, all works within the support are performed remotely. A specialist's visit to the office is possible by separate agreement.