The server is running, updated, and restored from backup. That's our job.
Беремо на себе VPS, виділені сервери та віртуалізацію Proxmox, VMware, Hyper-V. Фіксована щомісячна ціна за сервер, включені години робіт, зрозумілий час реакції та письмовий звіт. Працюємо з серверами в інфраструктурі RedsCloud, у будь-якого іншого провайдера чи у вашому офісі — віддалено.
Wherever your server is located
Servers in the RedsCloud infrastructure
Your VPS or dedicated server is already in our data center. Basic administration is included in the rental cost, acceptance for maintenance is without extra charges. Full administration is connected monthly, with no minimum term.
Servers in other data centers and in the office
Hetzner, OVH, Ukrainian hosting or own equipment — we work remotely. We start with a free audit, then we accept the server: document it, close critical vulnerabilities, set up monitoring. Contract — from 3 months.
Do you also need office support? Check out the "Start" and "Business" packages — servers are included. Rates →
Incident priorities
Response time is the time from the monitoring notification or request to the start of work by the engineer, not the guaranteed resolution time. Working hours: Mon–Fri, 9:00–18:00 Kyiv time.
| Priority | RedsCloud Basic | RedsCloud Standard | RedsCloud Business |
|---|---|---|---|
| P1 · Critical Server or key service is unavailable | Infrastructure only, 24/7 | 1 hour during working hours, 2 hours — at night and on weekends | 30 minutes, 24/7 |
| P2 · Degradation Service is operating with errors or slowly | — | 4 working hours | 2 hours during working hours |
| P3 · Planned request Users, software installation, consultations | — | 1 working day | 4 working hours |
| Priority | Server Start | Server Business | Server Corporate |
|---|---|---|---|
| P1 · Critical | 1 hour during working hours, 2 hours — at night and on weekends | 30 minutes, 24/7 | Under the contract |
| P2 · Degradation | 4 working hours | 2 hours during working hours | Under the contract |
| P3 · Planned request | 1 working day | 4 working hours | Under the contract |
The cost and included hours for each level — on the page Rates. The "Start", "Business", and "Business Systems" packages for the office have their own response conditions.
What is included in administration
We support the operating system, system services, and virtualization in a working, secure, and recoverable state. The scope of work at each level — on the rates page.
Monitoring and incidents
Availability, services, CPU, RAM, disks, inodes, certificate and domain expiration dates. Response to notifications per SLA, analysis of critical failure causes.
Updates
Critical security updates — up to 48 hours. Scheduled OS and package updates — within the agreed window. Notifications about end of support for versions (EOL).
Backup
Agreed backup scheme, daily execution checks, test recoveries quarterly or monthly. File and database recovery on request within the hours of the rate.
Virtualization
Proxmox VE, VMware ESXi, Hyper-V: hypervisor updates, storage and resource monitoring, backups and snapshots of virtual machines, creation and modification of VMs within the hours of the rate.
Security
Firewall, SSH only with keys, protection against password brute force. For Windows — RDP via VPN or RD Gateway, NLA, account lockout, antivirus.
Access and users
Creation and deletion of accounts, permissions, SSH keys, administrator accounting, revocation of access for terminated employees and contractors.
System services
nginx, Apache, IIS; MySQL, PostgreSQL, MS SQL at the service level; DNS, DHCP, VPN, NTP; file resources; AD DS and RDS roles; task schedulers.
Performance and resources
Monitoring disk growth and load, log rotation, cleanup, basic configuration optimization, proactive expansion recommendations.
Documentation and reports
Server passport (roles, IP, services, ports, backup scheme), change log, monthly update report, incidents, risks, and hours spent.
Software: boundaries of responsibility
| Level | Examples | What we do |
|---|---|---|
| System services | nginx, IIS, DBMS as a service, DNS, VPN, SMB, RDS, hypervisor | Fully: configuration, updates, monitoring, recovery. |
| Client server software | Docker containers, Nextcloud, GitLab, internal services | Installation, updates, monitoring "running and responding", restart, log analysis. We do not configure internal logic. |
| Applications | Websites, CMS, internal client applications | Monitoring availability and resources. In case of failure, we confirm the server's functionality and notify you or your developer. |
What we do outside of the subscription fee
We assess hourly or by estimate after a brief audit.
How we start
Audit
We look at the server, services, access, backups, and open ports. Free of charge, report with priorities in 3 business days.
Level and contract
We choose the service level, fix the SLA, work windows, and fixed price per month.
Acceptance
We create a server passport, close critical vulnerabilities, set up monitoring and backups.
Support
24/7 monitoring, updates, requests per SLA, monthly report, and regular recovery testing.
Terms of service
Let's start with an audit of your server
Tell us what kind of server you have and where it is located. Within 3 business days, we will send a report with priorities and offer a service level. The audit is free and does not obligate you to anything.